UNDERSTANDING OUR ACCESS DEN POLICY

Your Guide to Our Appointment Cancellation and No-Show Policy

OUR COMMITMENT TO TRANSPARENCY

Access Den Appointment Cancellation and No-Show Policy

Effective Date: October 01, 2025

At Access Den, we value your time and the dedication of our team. To keep our services fair and accessible for everyone, we require advance notice for all appointment cancellations or changes. This ensures we can offer your appointment time to another client in need.

Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, you must provide at least 24 hours’ notice before your scheduled time.

More than 24 hours’ notice: No charge.

Less than 24 hours’ notice (Late Cancellation): 50% of the session fee will be charged.

You can cancel or reschedule by calling 1 (855) 286-2249 or emailing [email protected]

No-Call / No-Show Policy

A no-call / no-show occurs when a client does not attend a scheduled appointment and does not contact us in advance to cancel or reschedule.

First occurrence: You will be charged 100% of the session fee.

Repeated occurrences: Future scheduling may be suspended or terminated.

This policy applies equally to therapy sessions, supervision sessions, and all other appointments.

Emergency Exceptions

We understand that emergencies happen. Exceptions may be made at management’s discretion for genuine emergencies such as illness, medical emergencies, or family crises. Documentation may be required.

If approved, late cancellation or no-show fees may be waived.

Prepaid Packages and Programs

If you have prepaid for a session package, the same cancellation and no-show policy applies.

Late cancellations or no-call / no-shows will result in the session being deducted from your package balance.

Refunds for unused portions of prepaid packages are available only if cancelled at least 14 days before the package expires, subject to a 30% processing fee.