How We Protect Your Information at Access Den

Access Den Privacy Policy: Our Commitment to Confidentiality

Access Den Privacy Policy

Effective Date: October 1, 2025

At Access Den, protecting your privacy is a top priority. We are committed to handling your personal and health information responsibly, transparently, and in compliance with all applicable privacy laws in the United States and Canada, including HIPAA, PIPEDA, and relevant state and provincial regulations.

Who We Are

Access Den provides affordable, accessible mental health care and training for future professionals through virtual therapy and structured supervision. Our team includes intern therapists, associate therapists, licensed supervisors, and administrative staff—all of whom are trained in confidentiality and privacy compliance.

What Information We Collect?

We collect only the information necessary to provide our services, such as:

⚫ Contact details (name, address, phone number, email)

⚫ Demographic information (date of birth, gender, etc.)

⚫ Health and clinical information shared in therapy

⚫ Payment and billing information

⚫ Academic or professional details for interns or contractors

⚫Technical information (such as website cookies and device data)

We do not sell personal information to third parties.

Consent

We collect, use, and share your personal information only with your informed consent, unless the law requires otherwise (for example, to prevent harm, comply with a court order, or report abuse).

You can withdraw consent at any time by contacting us, although it may affect our ability to provide certain services.

How We Use Your Information

We use personal information to:

⚫ Provide and manage therapy or supervision services

⚫ Schedule appointments and process payments

⚫ Maintain clinical records in accordance with professional standards

⚫ Comply with legal, regulatory, and ethical obligations

⚫ Train interns and evaluate program quality (with identifying details removed whenever possible)

⚫ Communicate updates, reminders, and educational resources (with your permission)

Protecting Your Information

We use physical, administrative, and electronic safeguards to protect your information against loss, theft, or unauthorized access.

Our systems are encrypted, and access is restricted to authorized personnel only.

Despite these precautions, no system can be completely risk-free, and by using our services, you acknowledge the inherent risks of electronic communication.

Data Retention and Disposal

We retain records for the minimum period required by law or professional standards, generally 10 years from the last date of contact (or longer if required by law).

When information is no longer needed, it is securely deleted, shredded, or permanently anonymized.

Your Rights

You have the right to:

⚫ Access and request copies of your records

⚫ Request corrections to inaccurate or incomplete information

⚫ Withdraw consent for data use (where legally permitted)

⚫ Request deletion of data (subject to legal or ethical record-keeping requirements)

⚫ File a privacy complaint with us or your applicable regulator (HIPAA Office for Civil Rights in the U.S. or the Office of the Privacy ⚫ Commissioner in Canada)

Cookies and Tracking

Our website uses cookies to improve user experience and analyze traffic. You can disable cookies in your browser settings, though some site functions may not work as intended.

Third-Party Services

We may use secure third-party service providers (e.g., payment processors, video platforms, email services) that comply with HIPAA, PIPEDA, and other applicable privacy laws.

These providers are contractually required to protect your information and use it only for the agreed-upon purpose.

Updates to This Policy

We may update this policy from time to time to reflect changes in law or business practices. The latest version will always be posted on our website with an updated effective date.

Have Questions About Privacy?

Contact Access Den For More Information

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us. We are committed to addressing your concerns promptly and respectfully.